Customer Service
- Privacy & Security
- This privacy policy explains what personal information is collected through this Web site, how that information is used, to whom it's disclosed, and how it's safeguarded. This policy applies only to personal information collected through the Web site. By "personal information" we mean your identifying information (like name, home address, and email address). We may refer to MudBitch as "we," "us," or "our" throughout this privacy policy.
- Information Collected Directly From You and Others Through This Site
We collect personal information directly from you to do all the things typically associated with electronic and mobile commerce Web sites. Examples of the information we collect include name, address, telephone number, mobile phone number, email address, personal preferences, credit card number, purchase and ordering information, demographic information, responses to survey questions and sizing information.
This information is collected at various places: for instance, when you check out with your online order; subscribe to catalogs, email offers, and mobile messaging offers; participate in surveys, contests, or sweepstakes; or interact with special-event or program offers.
We collect information about you. And, when you provide it, we collect information about those you know. For example, we collect your gift recipient's contact information to process your gift orders. We use this information to do things like:- process your online orders;
- open an online account at your request;
- personalize your online experience with content and offers that are tailored to your interests;
- provide customer service, whether it's responding to a request or following up on an order;
- include you in surveys and contests;
- enable you to post your content, such as comments, images;
- facilitate networks of online social activity centered around our products and services;
- improve our website, improve the manner in which offers are made on our website, improve purchase decisions of our visitors and the interactions visitors have with our website;
- enable you to interact with third-party content service providers, whether by linking to their sites, viewing their content within our Web environment, or by viewing our content within their Web environment;
- and market our products and services-for instance, by adding you to our email or print-catalog list when you make an online purchase.
- Information We Observe or Collect through Technology
To better understand what you do while on our site, we use a browser feature known as a cookie. A cookie is a small data file that's stored by your Web browser on your computer. It's used to do things like see how you navigate our Web site, what you click on, and remember you and your online purchases when you return. This helps us improve our site, provide better customer service, personalize your online experience, and personalize offers to you based on your unique tastes and purchase history.
- How does this web site interact with third-party or our sister brands' web site and content?
We may enable you to navigate to third-party sites and services, or otherwise display third-party content. We do this for your convenience. We don't endorse or generally have any affiliation with these third parties. And we don't control and aren't responsible for their Web practices. Whether their content appears within our Web environment (like a map frame), or you leave our Web site for another site to view it, those service provider's terms, conditions, and privacy policies govern your online experience (unless there's a conspicuously posted statement by us that says otherwise). Please view their terms of service and privacy policies if you have any question about their practices. Here's a partial list of the sites or content of these third parties:- Interactive Maps
We may facilitate easy access to the online maps of content providers like Google, Microsoft, and Yahoo! There you can get quick location, driving, and contact information for our stores. - Sweepstakes, Contests, and Survey Sites
We may rely on the expertise of third-party service providers to run sweepstakes, contests, and surveys. Navigation to these sites may be seamless so that it appears you're still in our Web site environment. In these cases, the third-party's privacy policy may apply to any personal information you provide in connection with the event. So please take note of who's running the event in question; and the terms, conditions, and policies that apply. - Social Networking or Other User-Generated-Content Sites, and Other Websites
We may at times facilitate easy access to third-party sites, like social networking sites and other sites that host user-generated content. This may include easy click-through access or even "single-sign on" to these sites. The third-party's privacy policy applies to any personal information you provide at these sites.
- Interactive Maps
- What information do we share with third parties and our sisters brands (or what information may they access because of the services they provide to us)?
- Email
If at any time you'd like to stop future delivery of our email offers, simply follow the removal instructions located at the bottom of each message or complete the removal from e-mail form. This will stop future email offers from us, but won't stop operational or transactional messages such as email confirmations of your online orders, or customer service communications. We may occasionally provide you with the opportunity to opt in to receive email messages from third parties. If you do opt in, we'll share your e-mail address with the specific third party with which you have opted in. Please review their privacy policies to see how they treat your personal information. - Mobile Messaging
If you've signed up for mobile messaging (e.g., SMS and MMS) offers but later decide you no longer wish to receive them, simply follow the opt-out instructions included in the mobile message. - Cookies and Online Network Advertising
You may always choose to block cookies or even clear cookies from your computer. Simply follow your browser's instructions on how to block and clear cookies. Note that blocking cookies may not block the "first-party" cookies that are placed on your computer when you visit this site. By first-party cookies, we mean those cookies (whether placed by us or a contractor) that help us see how visitors use our site, and enable us to deliver our ads on our site (as opposed to ads on an online advertising network of third-party Web sites). Clearing cookies after each visit here will prevent observations from multiple sessions being aggregated over time. Please consider the consequences of blocking or clearing cookies. Many Web sites rely on their cookies to provide you with services or features that you have requested or expect. If you do not want the use of cookies to associate survey responses with your behavior on the site, you can elect to not take the survey.
- Email
- What is the policy for visitors from outside the U.S.?
This is a U.S. Web-commerce site. This privacy policy governs the information collected at this site irrespective of where you're located when you access it, browse it, interact with it, and make purchases through it (including those that are shipped to addresses outside the U.S.). This means your personal information may be stored outside of the province, state, and/or country in which you reside, and processed by us, an affiliate or a third-party service provider as described in this privacy policy. Moreover, governmental bodies that have jurisdiction (e.g., courts and law enforcement agencies) may be entitled to access your personal information.
- How may I update my personal information?
We prefer to keep your personal information accurate and up-to-date. You may update or modify your billing- and shipping-related information by logging onto Your Account. .
- How do we secure your information on our site?
This Web site has the following types of security measures: limited access data-centers, firewall technology, and secure-socket-layer (SSL) certificate authentication. SSL is encryption technology that provides security for information that's transmitted over the Internet. This site accepts orders only from Web browsers that permit communication through SSL technology-for example, Internet Explorer (version 6.0 or higher), Firefox (version 3.0 or higher), Safari (version 4 or higher), Chrome (version 2 or higher), and AOL (version 9 or higher). While we implement the above security measures on this site, you should be aware that 100% security is not always possible.
- Whom may you contact with questions or concerns?
If you have questions or concerns with respect to our Privacy Policy, please feel free to contact us.
- Returns & Replacements
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We gladly accept unworn and undamaged merchandise within 30 days of the invoice date for a full exchange of the merchandise value, refunded in the original form of payment.ExceptionsItems with a discounted price ending in $0.97 are "final sale" and may not be returned or exchanged and are not subject to price adjustments.Due to the intimate nature of swimwear and undergarments, such items are not eligible for return or exchange. Please double-check sizing and measurements prior to purchase.Easy Returns & ExchangesEmail Returns@MudBitch.com to request a Return ID number. Please include the following in your email:• Name and contact information• Order Number• Reason for return or exchange• If exchange, please include order information for item to be exchanged as well asexchanged as well as payment information for shipping.Send the package to:MudBitch19818 Medicine Bow DriveHumble, TX 77346Upon receipt, a credit in the form of payment used, less appropriate adjustments for shipping & handling, will be issued.*Postage must be prepaid. COD will not be accepted. We suggest using a trackable shipping method.**Exceptions: Items with a discounted price ending in $0.97 are "final sale" and may not be returned or exchanged and are not subject to price adjustments.
- Shipping Policy
- How We Determine Rates:
- Shipping and handling charges are determined by the merchandise dollar amount of your order before any deductions.
- Not subject to special offers.
- Charges are calculated before taxes.
- All orders are subject to verification.
- If items are backordered, the total shipping and handling charges will be allocated proportionally and charged as the merchandise is shipped.
- Please note that the total shipping and handling charge will not increase.
- All backordered items ship out via Standard Delivery.
- UNITED STATES
Standard Delivery- Most orders arrive within 5-8 business days for in-stock items; please allow up to 2 additional days for rural zip codes.
- You may receive several shipments to complete the fulfillment of your order.
Express DeliveryMerchandise Subtotal Via Surface $0.00 - $25.00 $5.99 $25.01 - $40.00 $6.99 $40.01 - $50.00 $8.99 $50.01 - $75.00 $10.99 $75.01 - $100.00 $13.99 $100.01 - $125.00 $15.99 $125.01 - $150.00 $17.99 $150.01 - $200.00 $18.99 $200.01 - $400.00 $19.99 Over $400.00 5.75% of merchandise subtotal - Available for in-stock items only.
- Not available for P.O. Boxes or APO/DPO/FPO addresses.
- All orders are subject to verification.
Alaska, Hawaii and U.S. TerritoriesDelivery Method Next Business Day Express* - Add $20.99 to Standard Delivery charges.
- Next business day delivery for orders placed by 4 P.M. CST Mon-Fri.
- Allow one additional day for Hawaii and Alaska.
- To check availability for your ZIP code, please email our Customer Care Center anytime at Shipping@MudBitch.com
2nd Business Day Express - Add $14.99 to Standard Delivery charges.
- Delivery within 2 business days for orders placed by 4 P.M. CST Mon-Fri.
3rd Business Day Express - Add $9.99 to Standard Delivery charges.
- Delivery within 3 business days for orders placed by 4 P.M. CST Mon-Fri.
- Add $5.99 to the above U.S. Standard Delivery charges.
- Delivery within 5-7 business days (for in-stock items only).
- U.S. territories include American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico and U.S. Virgin Islands.
- All packages sent via United States Postal Services.
- Order will usually arrive within 21 business days (for in-stock items only).
- CANADA
Standard Delivery- Order usually arrives within 10-14 business days (for in-stock items only).
Express Post SurfaceMerchandise Subtotal Via Surface $0.00 - $50.00 $13.99 $50.01 - $75.00 $18.99 $75.01 - $100.00 $20.99 $100.01 - $125.00 $22.99 $125.01 - $175.00 $23.99 $175.01 - $250.00 $24.99 $250.01 - $350.00 $25.99 Over $350.00 10% of merchandise subtotal - Add $10.99 to Standard Delivery charges.
- For in-stock items only.
- Delivery within 3 - 5 business days for orders placed by 4 P.M. CST Monday-Friday.
- All orders are subject to verification.
- INTERNATIONAL SHIPMENTS
Standard Delivery- Order usually arrives within 14-28 business days (for in-stock items only).
Merchandise Subtotal Via Surface $0.00 - $50.00 $15.99 $50.01 - $75.00 $20.99 $75.01 - $100.00 $22.99 $100.01 - $125.00 $24.99 $125.01 - $175.00 $25.99 $175.01 - $250.00 $26.99 $250.01 - $350.00 $27.99 Over $350.00 10% of merchandise subtotal - BACKORDERED ITEMS
- If items are backordered, the total shipping and handling charges will be allocated proportionally and charged as the merchandise is shipped.
- Please note that the total shipping and handling charge will not increase.
- All backordered items ship out via Standard Delivery.